Delivery & Returns

Thank you for shopping at Like The Stars.
We strive to provide you with high-quality products and exceptional customer service and aim to provide a convenient and reliable delivery service to ensure your satisfaction.

Delivery policy:

Please review our delivery policy below for important information regarding shipping and delivery of your order.

  1. Shipping Methods:

    • We offer the following shipping methods:
      • we ship our orders from New York, USA via USPS - First-Class Package Service.
    • If you need priority mail please contact us. 

  2. Shipping Costs:

    • Shipping are flat rate of 10$.

  3. Order Processing Time:

    • Our goal is to process and ship orders as quickly as possible.
    • Order processing time typically takes 4-9 business days- The items are HANDMADE and made to order.
    • Please note that this timeframe does not include weekends or 

      If you need your order faster please contact us and we would love to help!

  4. Estimated Delivery Time:

    • Orders within USA - 4-5 days to arrive from the moment we dispatched your order.
    • International orders - take about 2-4 weeks to arrive.
    • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your package.
    • Please note that the estimated delivery time is provided by the shipping carrier and is subject to factors beyond our control, such as weather conditions and customs delays.

  5. International Shipping:

    • We offer international shipping and accept orders from all over the world.
    • Customs duties, taxes, or other fees may apply to international orders.
    • The recipient is responsible for any additional charges imposed by the destination country's customs authorities.

  6. Delivery Issues:

    • If your package is lost, we will either provide a replacement or issue a refund, depending on the circumstances.

  7. Address Accuracy:
    Please ensure that your shipping address is accurate and complete to avoid delivery delays or misplacements.

    We are not responsible for any delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

 Return and Exchange Policy：

In the event that you need to return or exchange an item, please review our policy below.

  1. Returns and Exchanges Eligibility:

    • We accept returns and exchanges within 10 days from the date of purchase.
    • The item must be unused, in its original condition, and in its original packaging.
    • Proof of purchase, such as a receipt or order confirmation, is required.

  2. Non-Returnable and Non-Exchangeable Items:

    • The following items are not eligible for return or exchange:
      any personalized or customized, items cannot be returned or exchanged unless they are defective or damaged upon receipt.

  3. Return and Exchange Process:

    • To initiate a return or exchange, please contact our customer support team at https://ilikethestars.com/pages/contact-us
    • Provide the following details:
      • Your name, contact information, and order number
      • Item(s) you wish to return or exchange, including the reason for the return/exchange
    • Our customer support team will guide you through the return or exchange process and provide further instructions.
    • Please note that shipping and handling charges are non-refundable unless the return is due to our error or a defective/damaged product.

  4. Refunds:

    • Once we receive the returned item(s) and verify their eligibility, we will process your refund within 3 days.
    • Refunds will be issued in the original form of payment used for the purchase.
    • Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

  5. Exchanges:

    • If you would like to exchange an item for a different style, please follow the return process mentioned above.
    • Once your return is approved, you can place a new order for the desired item.

  6. Damaged or Defective Items:

    • In the case of receiving a damaged or defective item, please contact our customer support team immediately - within 72 hours upon receiving your order.
    • We will provide instructions on how to return the item, and upon verification, we will offer a replacement or a refund.

  7. Final Sale and Clearance Items:

    • Items marked as "final sale" or purchased from clearance sales are not eligible for return or exchange unless they are defective or damaged.

If you have any further questions or require assistance regarding your delivery or Returns, please don't hesitate to reach out to our customer support team
via contact form, live chat or via our email : 
sparklelikethestars1@gmail.com